What's this?

Everything What's this? can explain in Studio Manager, one section each — the header controls, the dashboard card and every menu area and entry — with more detail than the pop-up card and links to the full pages.

What's this? is the question-mark control in the Studio Manager header. Turn it on, click anything, and a card tells you what that thing is. While it is on, clicks are caught rather than acted on, so pointing at a button is always safe. The card's Learn more link opens the matching section on this page.

Each section below covers one part of the console: what it is, when you would use it and what happens when you do. Where there is a how-to for it, the section names it; you can run those from Support › How do I…?.

The header

Click it, then click anything on screen and you are told what it does. Click it again, or press Escape, to turn it off. Where the card has a related how-to it offers to run it, and where there is no written explanation, Ask the AI hands the control's label and the current screen to the AI agent.

Support

The help menu. How do I…? searches a library of short how-tos and runs the one you pick as a guided tour over the real screens; when nothing matches, the question goes to the AI agent. Interface tour walks the whole console. Documentation opens these docs. Submit Ticket raises a support ticket in your own organization, and Live Chat opens a chat with Appmint support.

Read more: Support menu · The how-tos · The interface tour

AI Agent

Opens the AI agent. Describe what you want in plain words and it can build pages, draft content, find records and take you to the right screen. AI features need AI switched on for the organization.

How-to: Turn on AI.

Phone

Your business phone, in the browser. It rings here when someone calls your number, and you can dial out from it. Green means the line is connected. You need a number assigned to you first, and dialling out is a separate switch from taking calls.

How-to: Get a business phone number.

Live chat

The chat desk for the chat widget on your website. Connect here to take conversations, open the desk, or go offline. Visitor conversations come into your inbox like any other message.

Notifications

The bell. Its badge counts what is new for you, and it opens a panel with four tabs: Waiting on you (approvals assigned to you, which you can approve or decline from the row), Mine (decisions and changes that concern you), Notices (everything sent to the organization — failed sends, low credit, jobs that finished) and Alerts (this session's pop-up messages).

Language

Changes the language of this admin interface — English, Español or Français — at once, and remembers it in this browser. It does not translate your website; that is Translation, under Configuration.

Close all

Closes every open window and panel, then goes back to the app you were using before this one — or, if there is none, to the current section's dashboard. Useful when the screen has filled up.

Report a bug

Sends Appmint a bug report for something that is broken, rather than confusing (for confusing, use What's this?). You give a title and description; the page address, errors the browser logged and your browser details are attached for you. It is filed with Appmint, not in your own tickets.

Meant for inviting someone into what you are looking at so you can work on it together. Sharing is not built yet: the button is in the header, but clicking it does nothing.

Your dashboard, and Get started

Home shows your site, your plan and your credit balance. The Get started card at the top tracks what is set up and what is still open — Build your website starts a short guided flow, and the Active Site panel has a box to connect a domain. The Credit Balance tile buys credit directly.

How-tos: Build my website, Connect my domain, Check my plan, credits and bills.

Read more: Quickstart · How charging works

Every area of the console is a heading here. Click a heading to open it and see what is inside. The menu follows your roles, so people with different jobs can see different menus; the server still enforces what each person may actually do.

App Root

The things that span everything: Inbox, Analytic Center, Dashboard Builder, Activity Feed, Domains, Workspace, sites and development environments, services and the Setup Wizard.

Inbox

Email, SMS, chat, social messages and calls in one place, threaded by conversation and attached to the customer they came from. Replies to your social posts land here too.

Analytics

Traffic, sales and customer numbers across the whole business, with the Dashboard Builder beneath it for your own views.

Domains

Connect a domain you own, or buy a new one; every domain for your site is managed here. After you add a domain you are shown the DNS records to set at your registrar. Until then your site lives on the address you were given.

How-to: Connect my domain.

Setup Wizard

The checklist for switching services on — payments (Get paid), phone, email and SMS, social media, shipping and AI. Most are run for you and only need turning on and agreeing to the terms; payments and social use your own accounts, so you connect those.

How-tos: Build my website, Take a payment / send an invoice, Email or text my customers, Get a business phone number, Post to social media, Turn on AI.

Build Studio

Where your website is made: pages, forms, presentations and graphics on a canvas with a properties panel and an AI bar. Whatever you start from — a template, a blank page or an AI draft — opens here for editing.

How-tos: Build my website, Add another page to my site.

New Web Page

Starts a blank page on the canvas. Drag in sections, or describe what you want in the AI bar and let it build.

Templates

Complete pages — About, Contact, Services and more — that you copy into your own site. Faster, and better-looking, than a blank page.

Saved Pages

Every page you have made. Open one to keep editing it.

Manage Root Page

The layout everything else sits inside — header, footer and site-wide styling. Change it once and every page follows.

DAM

Your content and files: images, documents, posts, categories, navigation menus, site notices and message templates. Anything your pages show, they pull from here.

Content Studio

Write and manage posts, articles and multi-page documents, separate from the design so the same content can appear in several places.

Message Templates

Branded emails and texts you set up once — confirmations, receipts, reminders — and send in one click. Automations use them too.

Storefront

What you sell and every order: products, orders, invoices, payments, stock, shipping, returns and discounts, all against one catalog and one stock position.

How-to: Add a product to sell.

Products

Goods, services, subscriptions or rentals — name, photos, price and stock. Products can show on your website and sync out to other channels.

Orders

Every sale, wherever it came from. Open one to see the customer, the items and the money, and to fulfil it, refund it or message the buyer.

How-to: Handle an order that came in.

Invoices

Bill a customer directly. Add the customer and the lines and send it; they get a live payment page by email and text, and you see it settle here.

How-to: Take a payment / send an invoice.

Inventory

Stock levels, tracked per location, so you can see what is where. Stock moves with orders on its own.

How-to: Set up my shop or office locations.

Shipping

Buy a shipping label across carriers; the tracking goes back onto the order and out to the customer.

Read more: Tax and shipping · Logistics

Returns

Handles return requests. Refunds themselves are issued from the order, against the actual payment transactions.

Sales Channels

Controls which shops and marketplaces your products sync out to, from one place. A product with no channel set goes everywhere.

CRM

The people side: contacts, leads, conversations, campaigns, phone, social, forms and tickets, all hanging off one customer record.

Customers

Everyone who has bought, booked or got in touch, with their orders, messages and notes on one screen. To bring an existing list in, use Import, Export Data under Database.

How-to: Add or find a customer.

Comm Center

One composer for email, SMS and social posts, to one person or a whole segment. Sending needs email and SMS switched on in the Setup Wizard first.

How-to: Email or text my customers.

Write a post once, send it to several networks and schedule it on a calendar. Comments and direct messages come back to your inbox, attached to the person who sent them.

How-to: Post to social media.

Leads

People who are interested but have not bought yet, on a pipeline you shape to your own stages, with scoring and automatic assignment. Forms, inbound calls and messages all create leads.

How-to: Track people who have not bought yet.

Forms

Contact forms, booking requests and applications. Every submission becomes a real record — often a lead — that you can act on or hand to an automation.

AI & automation

AI, IVR and Automation

Assistants that answer customers, automations that fire on events, and phone menus that route calls.

AI Assistant

Build an assistant that knows your business and answers customers on chat, email or the phone.

How-to: Turn on AI.

Automation

"When this happens, do that." New order → send a receipt; new lead → text or email them at once and remind you if nobody replies. No code.

How-to: Track people who have not bought yet.

IVR

Your phone menu: what callers hear and where the call goes — a person, a queue, voicemail or an AI that can help.

How-to: Get a business phone number.

Read more: Phone, SMS & IVR · IVR actions

Money and account

Finance

Wallets, wallet transactions, payments and payouts — the money moving through the business, as opposed to the orders that caused it.

Billing

Your plan, your invoices and your credit balance. Phone, email and AI draw down credit as you use them.

How-to: Check my plan, credits and bills.

Read more: Account · How charging works

Usage

Where your credit actually went, by service and over time. Look here before assuming something is wrong with a bill.

Read more: Account › Usage · Service rates

Database

The collections that hold your data. Add your own fields to the built-in ones, or whole new collections, and they get screens and forms automatically.

Import, Export Data

Bring customers, products or bookings in from a spreadsheet, and export any collection as CSV or JSON. After a large import, re-index the collection so the records show up in search.

Read more: Database › Import and export

Configuration

Settings, business locations, users and roles, integrations, phone and email — set once, rarely touched again.

User, Group

Invite people by email and put them in the groups that match what they do. Groups carry roles, so access is set per kind of job.

How-to: Invite my team.

Role & Permission

Controls exactly which screens and actions each role gets, and which menu entries its people see.

How-to: Invite my team.

Business Locations

Each place you operate from. Stock, staff, tills and delivery all hang off these.

How-to: Set up my shop or office locations.

Phone & SMS

Search for and activate a real business number, take calls in the browser and text customers. Call logs live here too.

How-to: Get a business phone number.

What's this? — the parts of the console

The header

What's this?

Support

AI Agent

Phone

Live chat

Notifications

Language

Close all

Report a bug

Share workspace

The dashboard and the menu

Your dashboard, and Get started

The left menu

App Root

App Root

Inbox

Analytics

Domains

Setup Wizard

Build Studio

Build Studio

New Web Page

Templates

Saved Pages

Manage Root Page

DAM

DAM

Content Studio

Message Templates

Navigation

Storefront

Storefront

Products

Orders

Invoices

Inventory

Shipping

Returns

Sales Channels

CRM

CRM

Customers

Comm Center

Social Media

Leads

Forms

AI & automation

AI, IVR and Automation

AI Assistant

Automation

IVR

Money and account

Finance

Billing

Usage

Database

Database

Import, Export Data

Configuration

Configuration

User, Group

Role & Permission

Business Locations

Phone & SMS