Configure access centrally so every event device applies the same rules. In the event's web administration, define ticket types, zones, scan points, accreditation points and benefits. Staff select those definitions on mobile.
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Zones and scan points
A zone identifies a controlled area, such as a hall, exhibition floor or VIP lounge. Set its capacity and the ticket types allowed to enter. A scan point identifies where a device operates and supplies the relevant zone and access conditions.
Use explicit names—Main Gate, Hall Exit, VIP Entrance, Lunch Desk—so staff can choose the right station. Review the event and point shown on each scanning device before opening the venue.
Re-entry policy
Choose whether each ticket type permits re-entry. Where an allowance is set, it counts returns after the initial admission.
| Policy | Example sequence |
|---|---|
| Single entry | Entry, then Exit; no return admission |
| One re-entry | Entry → Exit → Entry; another return is beyond the allowance |
| Additional re-entries | Each permitted return follows an Exit and consumes another allowance |
Apply any configured date, time and zone restrictions along with that policy. A duplicate scan while already inside is not a return visit. Staff must record exits to keep movement history and occupancy meaningful.
Benefit counters
Define the benefits included with a ticket type, their use limits and conditions. Configure a benefit scan point to accept the relevant benefit identifiers, then select Benefits on its mobile scanner.
For a lunch entitlement, associate Lunch with the eligible ticket types and the Lunch Desk point. An allowed scan records the redemption. A one-use lunch cannot be redeemed twice, including from another device.
Presence-dependent benefits require the holder to be inside the event. For example, a guest who has exited and cannot re-enter is not entitled to redeem an inside-event meal by bypassing the entrance and going directly to the counter.
Accreditation rules
Accreditation points can restrict ticket types and walk-in registration. Assign the appropriate point at each collection desk. Registration, fulfilment, printing, admission and benefit redemption are separate actions with separate records.
Staff procedure
- At entrances, use Entry and follow the admission result.
- At exits, use Exit so a later return and current occupancy can be evaluated correctly.
- At benefit counters, use Benefits and follow the redemption result.
- At the ticket desk, use accreditation lookup and ticket actions for holder enquiries.
See Event scanning, Ticket desk and Venue operations.