Events and scanning

Appmint Mobile is the staff side of EventOxygen. Attendees hold their ticket in the event app; your team scans and manages the door from here.

For the full event-day playbook — every screen, what the server checks on a scan, and which API features have no screen in this app yet — see Event-day operations.

Before doors open

1. Open the event: Home → Manage Event.
2. Tap Scan and allow the camera when the phone asks. Do this before the queue arrives, not in front of it.
3. Choose the zone chip for the door you are working. It stays selected between scans, so set it once.
4. Check the Tickets tab shows a sensible total. A zero there usually means the wrong event is open.

Scanning tickets

Tap Manage Event on Home to put the app in event mode, then Scan. Pick the zone chip for the door you are working (or No zone), point the scanner at an attendee's QR code, and the server confirms the ticket is genuine, has not already been used, and is valid for this event and zone. The result card shows the holder, the ticket type and, on a refusal, the server's reason.

The phone vibrates the moment a code is read, before the answer comes back — that is "I saw it", not "they are in". Wait for the card.

What the card means:

Cards clear themselves after about three seconds, or tap to dismiss. Scanning is blocked while a card is up, so a card left on screen is the usual reason the next code "won't read".

If the phone cannot be read, Manual check-in at the bottom takes a printed ticket code, or the holder's email — one live ticket is used at once, several open a picker.

When someone's phone won't show the ticket

A dead battery, a screen too dim to read, a ticket buried in an email. Use Manual Lookup at the bottom of the scanner — the button keeps that name in both modes, but the sheet follows whichever mode you are in.

1. Tap Manual Lookup.
2. Type the ticket code printed on their confirmation, or their email address. The app decides which you meant by whether it contains an @.
3. Tap Check in.

By email, one live ticket is used straight away. Several, and you get a picker headed "3 tickets for [email protected] — pick one" showing the holder, code, type and status of each; choose the right one. None, and you get "No ticket found for …", which normally means they booked under a different address.

Cancelled and refunded tickets are left out of that list, so a person who was refunded looks like no match at all.

Check-in and check-out

Both are recorded from the same scanner: switch the chip to Check Out and scan (or enter) the ticket the same way. That is what makes occupancy a live count per zone rather than a running total of everyone who ever walked in — the number that matters when you have a capacity limit. A scan made with No zone selected still checks the person in but never counts toward any zone's occupancy, so agree the chip per door before opening.

Accreditation

Zone-based access decides who may enter where. Scans are logged with the staff account that made them, so you have an audit trail rather than just a headcount.

Physical credentials — wristbands and RFID cards — are assigned and revoked in the admin or through the API; the scanner accepts a credential code, but there is no screen in this app to assign one.

Handing over a ticket at the desk

Someone booked online and has come to collect. From Manage Event → More → Accreditation Desk:

1. Type their email, or any booking or confirmation reference, into the search box and submit.
2. Find them under FOUND TICKETS.
3. Tap Fulfill. Their QR is rotated for the hand-over and the row refreshes.

A search that finds nobody shows the heading with nothing under it rather than a "no results" message, so an empty list means no match. There is no confirmation step on Fulfill and nothing stops it being tapped twice.

Giving a walk-in a ticket

For someone who turns up without having booked, on the same desk:

1. Tap Walk-in Registration.
2. Choose a Ticket type. This is the only field that must be filled in — the server refuses a ticket without one.
3. Add their Name and Email if you have them, then tap Register.

You will see "Walk-in registered". They do not appear in the results above, so search for them if you need their ticket straight away.

Issuing or comping a ticket

On the Tickets tab: Issue for a normal ticket, Comp for a free one with a reason recorded (speaker, VIP). Both ask for the ticket type first, pre-selected when the event has only one, then the holder's name and email.

Sell is not built yet. Tapping it says "On-site sales coming soon" and nothing else happens — take payment through the point of sale instead.

Participants

Speakers, exhibitors and staff are tracked separately from ticket holders. They can be confirmed or cancelled from the app, since they attend on a different basis than people who bought a ticket.

Filter the People tab by role, and use the overflow menu on a row to change someone's role or remove them. Removal happens immediately, with no confirmation and no undo.

Badges

Badge on the Accreditation Desk shows the badge payload for a ticket — holder, type, confirmation code, zone access and the template chosen. This app does not render or print it and does not mark it printed; badge printing in the venue runs through the Device Hub.

Perks

Tickets can carry perks — drink tokens, meal vouchers, merchandise. Claiming and fulfilling them is an API and admin action; a scan point configured to auto-claim a perk does so on check-in, but this app has no perk screen.

Will-call

For people who bought but never opened the app: look them up by email or booking id on the Accreditation Desk and fulfill their ticket from the app. Name search is not available. Walk-in Registration on the same desk, and Issue / Comp on the Tickets tab, each ask for a ticket type first (pre-selected when the event has only one) and then the holder's name and email.

The live picture

While the event runs, Stats (the Live Dashboard) shows distinct attendees checked in against the ticket total, scans and denials, sessions and people, and occupancy per zone with capacity bars — refreshed every 30 seconds — so whoever is running the door is not waiting on someone at a laptop. The same checked-in count sits on the event card on Home.

Info Center answers "what is on right now" — the sessions happening and the ones starting within the hour. Its clock rolls over every minute; pull down to pick up sessions that were added or edited since you opened it.

When something goes wrong

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